Frequently Asked Questions

Setting up your first business in Awoyaa is simple:

1. Log in to your Awoyaa account
2. Click on "Add Business" from the dashboard
3. Enter your business details (name, address, contact information)
4. Set your fiscal year and preferred currency
5. Customize your business settings (logo, invoice template, etc.)
6. Click "Create Business" to finish

Our setup wizard will guide you through each step, and you can always modify these settings later.

Our 14-day free trial includes all features of the Professional plan:

• Up to 10 businesses
• Unlimited locations
• 25 user accounts
• Advanced reporting & analytics
• All core ERP features (inventory, sales, purchases, accounting)

During the trial, you can fully explore the system with your own data. No credit card is required to start the trial, and you'll receive a reminder before it ends.

Implementation time varies depending on your business complexity:

• Small businesses: 1-2 days to set up basic operations
• Medium businesses: 3-7 days for full implementation
• Large enterprises: 2-3 weeks for comprehensive setup

Our system is designed for quick setup, and many customers begin using basic features on day one. Data migration from existing systems typically takes the most time. Professional implementation services are available for larger organizations.

No, Awoyaa is designed to be user-friendly and requires no technical expertise. Our intuitive interface makes it easy for anyone to navigate and use the system effectively.

We provide comprehensive documentation, video tutorials, and a helpful onboarding process to get you started quickly. Our support team is also available to assist with any questions.

For more advanced configurations or data migrations, some technical knowledge may be helpful, but our support team can guide you through these processes if needed.

The number of businesses you can create depends on your subscription plan:

• Starter Plan: Up to 2 businesses
• Professional Plan: Up to 10 businesses
• Enterprise Plan: Unlimited businesses

Each business operates independently with its own inventory, customers, suppliers, and accounting, while allowing you to manage everything from a single dashboard.

Yes, each business in Awoyaa can have completely different settings, including:

• Business name, logo, and branding
• Currency and tax configurations
• Fiscal year and accounting periods
• Invoice templates and numbering sequences
• Product catalogs and pricing structures
• User permissions and access controls

This flexibility allows you to manage diverse business types (retail, wholesale, services) from a single account while maintaining appropriate configurations for each.

Switching between businesses is simple and instant:

1. Click the business selector in the top navigation bar
2. Select the business you want to access from the dropdown menu
3. The system will immediately switch to the selected business

You can switch between businesses at any time without needing to log out and back in. Your user permissions may vary between businesses based on your assigned role in each.

Yes, Awoyaa allows selective data sharing between businesses:

• Contacts: Share customer and supplier records between businesses
• Products: Copy product catalogs from one business to another
• Transfers: Move inventory between businesses (records as a sale/purchase)
• Reports: Generate consolidated reports across multiple businesses

Each sharing action maintains proper accounting records and audit trails. This feature is particularly useful for companies with multiple legal entities that share customers, suppliers, or products.

To add new users to your Awoyaa account:

1. Navigate to Settings > User Management
2. Click "Add New User"
3. Enter the user's name and email address
4. Assign them to one or more businesses
5. Select their role in each business
6. Click "Send Invitation"

The user will receive an email invitation to create their account. They can set their own password and then access the system based on the permissions you've assigned.

The system comes with predefined roles that have different permission levels:

• Admin: Has full access to all features, settings, and data. Can create/edit users, manage businesses, access financial reports, and perform all operations.
• Cashier: Limited to point-of-sale operations. Can create sales, process payments, and manage their cash register. Cannot access financial reports, purchase management, or system settings.

These predefined roles provide a starting point, but you can also create custom roles with specific permissions tailored to your organizational needs.

Yes, Awoyaa allows you to create custom roles with granular permission settings:

1. Go to Settings > Role Management
2. Click "Create New Role"
3. Name the role (e.g., "Inventory Manager")
4. Configure permissions for each module (view, create, edit, delete)
5. Set additional restrictions (e.g., location access, financial visibility)
6. Save the role

Common custom roles include Inventory Manager, Sales Manager, Purchasing Agent, and Accountant. Each role can be precisely configured to give users access only to the functions they need for their job.

User permissions in Awoyaa can be managed in several ways:

• Role-based permissions: Assign users to predefined or custom roles
• Business-specific roles: A user can have different roles in different businesses
• Location restrictions: Limit users to specific locations or warehouses
• Feature-specific permissions: Grant access to specific features independently
• Data visibility: Control which financial data users can view

Changes to permissions take effect immediately. Users who are currently logged in will experience the permission changes when they navigate to a new page or refresh their current page.

You can add products to your inventory in multiple ways:

1. Individually through the Products > Add New Product menu
2. Bulk import using our CSV/Excel template
3. Through a purchase order when receiving stock
4. Via the API if integrating with other systems

For each product, you can specify details like SKU, name, description, category, cost price, selling price, tax rates, and inventory tracking settings.

We offer multiple support channels based on your subscription plan:

• Email Support: Available for all plans with 24-hour response time
• Live Chat: Available during business hours for Professional and Enterprise plans
• Phone Support: Available for Enterprise plan customers
• Knowledge Base: Comprehensive documentation available to all users
• Video Tutorials: Step-by-step guides for common tasks
• Community Forum: Connect with other users and share solutions

Enterprise customers also receive a dedicated account manager for personalized support.