Terms of Service

1. Service Description

Awoyaa ("we", "our", or "us") provides a multi-business enterprise resource planning (ERP) software solution ("Service") that enables users to manage inventory, sales, purchases, and accounting across multiple businesses and locations.

The Service is provided as software-as-a-service (SaaS) and is accessible through web browsers and, where applicable, through mobile applications. Features and functionality may vary based on the subscription plan selected.

We commit to maintaining 99.9% uptime for the Service, excluding scheduled maintenance windows which will be communicated in advance.

2. User Accounts and Registration

To access certain features of the Service, you must register for an account. When you register, you agree to provide accurate, current, and complete information about yourself and maintain and update this information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

We reserve the right to terminate accounts that remain inactive for an extended period or that violate these Terms.

3. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates any applicable local, state, national, or international law or regulation
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems
• Transmit any viruses, malware, or other harmful code
• Interfere with or disrupt the integrity or performance of the Service
• Collect or store personal data about other users without their consent
• Use automated scripts or bots to access the Service without our express permission

We reserve the right to suspend or terminate your access to the Service for violations of this policy.

4. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

You retain all rights to your data entered into the Service. We do not own your data but require certain rights to provide, protect, and improve our services. You grant us a non-exclusive, worldwide license to use, store, and process your data solely for the purpose of providing the Service to you.

We implement commercially reasonable technical and organizational measures to secure your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We perform regular backups of all customer data and maintain disaster recovery procedures. In the event of service termination, we will provide an export of your data upon request within 30 days of termination.

5. Payment Terms

Subscription fees are billed in advance on either a monthly or annual basis depending on the billing cycle selected during registration. All fees are non-refundable unless otherwise specified in these Terms.

If you choose to upgrade or downgrade your subscription plan, the changes will take effect immediately for upgrades (with prorated charges) and at the end of the current billing cycle for downgrades.

We may change our fees at any time by providing at least 30 days' advance notice. By continuing to use the Service after a price change takes effect, you agree to pay the updated fees.

If payment is not received by the due date, we may suspend your access to the Service until payment is made. For accounts that remain unpaid for 30 days, we reserve the right to terminate service and delete account data.

6. Intellectual Property

The Service, including all content, features, and functionality, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

These Terms do not grant you any right, title, or interest in the Service, our trademarks, logos, or other proprietary information. You may not copy, modify, distribute, sell, or lease any part of the Service without our explicit permission.

We welcome feedback, comments, and suggestions for improvements to the Service. You grant us a perpetual, irrevocable license to use and incorporate such feedback without compensation or attribution.

7. Service Availability

We strive to ensure the Service is available 24 hours a day, 7 days a week. However, we do not guarantee that the Service will be uninterrupted or error-free.

We schedule routine maintenance during low-usage periods and will provide advance notice whenever possible. Emergency maintenance may be performed without advance notice if necessary.

In the event of a service disruption, we will make commercially reasonable efforts to restore service promptly and keep you informed of progress.

8. Limitation of Liability

To the maximum extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use or alteration of your transmissions or content

Our liability is limited to the amount you paid for the Service in the 12 months preceding the claim or $500, whichever is greater.

9. Termination

You may terminate your account at any time by following the instructions on our website or contacting our support team. Upon termination, your right to use the Service will immediately cease.

We may terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion. Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

After termination, we will retain your data for a period of 30 days, during which you may request an export of your data. After this period, we may delete your data from our systems.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any disputes arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

If you have any questions or concerns about these Terms, please contact us at legal@awoyaa.com.